Privacy Policy
Last updated: June 24, 2026
At Airport Transfer Basta, we provide private airport pickup and transfer services in Belgrade and other destinations. We are committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when using our website and services.
1. Information We Collect
We may collect personal information that is necessary to provide our services, including:
full name
phone number
email address
pickup and drop-off location
date and time of transfer
flight number, when relevant
number of passengers
luggage information
vehicle preference
payment confirmation details
any additional information you provide through our website, WhatsApp, email, phone, or other communication channels
We may also collect technical information through cookies and analytics tools, such as device type, browser type, IP address, pages visited, website interactions, and the source of your visit.
2. How We Use Your Information
We use your personal information to:
process and confirm your booking
organize and provide your transfer
communicate with you before and during the transfer
send driver contact details and pickup instructions
process payments and provide payment confirmations or invoices when needed
improve our website, services, and customer experience
measure the performance of our marketing campaigns
protect our website and services from misuse, spam, or unauthorized activity
We do not sell your personal information to third parties.
3. Payment Information
If you pay by card or online payment link, payment processing is handled by an authorized payment service provider.
Airport Transfer Basta does not store full card details. We may keep basic transaction or payment confirmation information required for booking confirmation, accounting, and business records.
4. Sharing Your Information
We may share your information only when necessary to provide our services or when required by law.
This may include sharing relevant booking details with:
the driver assigned to your transfer
payment service providers
technical service providers who help maintain our website
public authorities, if legally required
Only the information necessary for the specific purpose is shared.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and support marketing activities.
Cookies may be used for:
essential website functions
analytics and performance measurement
Google Ads conversion tracking
remarketing and advertising purposes
remembering user preferences
You can manage or disable cookies through your browser settings or through the cookie settings available on our website.
6. Google Services
Our website may use Google services, including:
Google Analytics
Google Ads
Google Tag Manager
Google remarketing tools
Google Consent Mode
These services help us understand how visitors use our website, measure advertising performance, and improve our services.
Google may process certain information according to its own Privacy Policy and Terms of Service.
7. Microsoft Clarity
Our website may use Microsoft Clarity to understand how visitors interact with our website, such as clicks, scrolling, and page usage. This helps us improve the website layout, usability, and customer experience.
8. Data Protection
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy policies, content, or practices of those websites.
We recommend that you review the privacy policies of third-party websites before using their services.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary to provide our services, maintain booking records, meet accounting or legal obligations, and protect our legitimate business interests.
11. Your Rights
You may contact us to request:
access to your personal information
correction of inaccurate information
deletion of your information, where legally possible
restriction of processing
objection to certain types of processing
information about how your data is used
To make a request, please contact us through the contact details provided on our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through our website.